Return & Exchanges


At Lyfe Hardware, nothing pleases us more than ensuring our customers are satisfied. We fully stand by the quality of our products, and if there’s an issue with your order, we’re committed to making it right.

Customer Satisfaction Priority Ensuring your satisfaction is our top concern. We pride ourselves on the superior quality of our offerings and are ready to resolve any problems with your order.

Return & Exchange Policy

  • Return Period: Items may be returned within 30 days of the delivery date.
  • Custom Items: Personalized or custom items are not eligible for return or exchange.
  • Authorization Required: All returns must have a Return Authorization Number (RAN). See below on how to request one.
  • Condition and Contents: Returned items must be unused and in their original condition, including all original packaging, warranty cards, manuals, documentation, and accessories.
  • Shipping Fees: Shipping costs are non-refundable. Customers are responsible for all return shipping costs, including freight for large items, unless the issue is due to an error by Lyfe Hardware.
  • Damaged or Defective Items: If items are damaged during shipping or defective upon arrival, our customer care team is here to help with a refund or replacement.
  • Shipping Returns: All returned items must be shipped prepaid and insured by the customer. Lyfe Hardware is not liable for returns that are lost, stolen, or damaged during transit.
  • Prepaid Shipping Labels: We can provide a prepaid shipping label for returns, the cost of which will be deducted from your refund. Please contact our support team for details.
  • Refund Inspection: After thorough inspection and approval, we will issue a refund for the item's value, including applicable taxes as well as duties, VAT, and taxes at the original exchange rate for international orders.
  • Refund Conditions: We reserve the right to refuse refunds for items returned in unsalable condition.

Request a Return Authorization Number (RAN)

  • Requirement: A Return Authorization Number (RAN) is required for all returns. Returns without an RAN may be refused.
  • Contact Information: To request an RAN, contact our Customer Care team by phone at 1 (833) 300-0997 (Monday – Friday, 9am – 5pm EST) or via email at
  • Information Needed: Please provide your order number, a description of the items you wish to return, and the reason for the return.
  • Validity: We will issue a Return Authorization Number and further instructions if your return reason is valid.
  • International Returns: We are unable to provide shipping labels for international returns.