Return & Exchanges

At Lyfe Hardware, nothing pleases us more than ensuring our customers are satisfied. We fully stand by the quality of our products, and if there’s an issue with your order, we’re committed to making it right.


Return & Exchange Policy

  1. Return Period: Items may be returned within 30 days of the delivery date.

  2. Custom Items: Personalized or custom items are not eligible for return or exchange.

  3. Condition and Contents: Returned items must be unused and in original condition, including all original packaging, warranty cards, manuals, documentation, and accessories.

  4. Shipping Fees: Original shipping costs are non-refundable. Customers are responsible for all return shipping costs, including freight for large items, unless the issue is due to an error by Lyfe Hardware.

  5. Return Shipping / Labels: Returns must be shipped prepaid and insured by the customer. Upon request, Lyfe Hardware can provide a return shipping label, and the label cost will be deducted from the refund.

  6. Damaged or Defective Items: If items are damaged during shipping or defective upon arrival, our Customer Care team will help arrange a replacement or refund, as applicable.

  7. Refund Inspection: After inspection and approval, we will issue a refund for the item’s value (less any applicable fees), including applicable taxes. For international orders, duties/VAT/taxes are handled according to the original transaction where applicable.

  8. Refund Conditions: We reserve the right to refuse refunds for items returned in unsellable condition.

Restocking Fee (Preference Returns)

If you are returning an item due to preference (e.g., changed mind, ordered the wrong finish/size, no longer needed), the return is eligible for a 95% refund.

  1. 5% is retained as a restocking fee to cover restocking and repolishing costs.

  2. Return shipping/label costs are the customer’s responsibility and are deducted from the refund if we provide the label.

How to Start a Return

To initiate a return, please contact our Customer Care team:

  1. Phone: 1 (833) 300-0997 (Monday–Friday, 9am–5pm EST)

  2. Email: support@lyfehardware.com

Please include:

  1. Your order number

  2. The items you wish to return

  3. The reason for the return

International Returns

Customers are responsible for international return shipping. We can provide return instructions, but return shipping/labels are not provided for international returns.